Will Call Service
IMPAK is a company dedicated to customer service.
We are proud to offer a Will Call service to those customers who are geographically close.
If you are placing an order for Will Call, please review the guidelines necessary for this type of order:
- All Will Call orders will need to be prepaid via credit card or another acceptable form of payment sent ahead of time with sufficient time to clear with our bank. You will be notified via email or phone call when this has occured.
- Non-credit card transactions : Your money order must be sent in ahead of time for a minimum amount of $35.00. When your order has been pulled you will be notified via email or phone call. The balance of your order may be paid by money order when you pick it up.
- You will need to allow at least 24 hours for your order to be pulled and paperwork to be processed. You will be given a window of time when you may pick up your order.
- If you fail to pick up your order without notifying us by phone or email to orders[at]sorbentsystems.com, we will cancel your order and charge your credit card for 10‰ of the order or $35.00, whichever is greater. If you have paid by check, we will refund the appropriate amount according to terms listed above.
- You may request same day or less than 24 hour pick up by paying a $25.00 Rush Fee.
- If your order is less than $45.00, we will also apply a $5.75 repackaging charge to your order.
IMPAK Corporation is a company dedicated to customer service, but as a company that ships worldwide on a daily basis, boxes that are not picked up once they have been pulled become an obstacle.
Thank you for your understanding.