Return Policy

Terms and Conditions of Sale

Dear Valued Customer,

In an effort to offset the costs of labor required to repackage less than case quantity orders, all orders under $45.00 will be charged a $5.75 service charge.

This charge is in addition to the cost to ship your order and any additional fees that may be associated with your order.

This will appear as a line item denoted as:
RPS - Repackaging Service.

Regards,
IMPAK Corporation

Will Call Service: If you are placing an order for Will Call, please review the guidelines necessary for this type of order:

Shipping Terms: All goods specified in the agreement are sold F.O.B. seller's plant, Los Angeles, CA. Seller shall arrange for transportation to Buyer at the address shown herein. Goods shall be shipped under a straight bill of lading naming buyer as cosignee. The bill of lading shall be sent to Buyer at the address that accompanies this agreement. The risk of loss of the goods shall pass to Buyer as soon as the goods are delivered to the carrier.

All orders will be shipped with no signature service required. If you would like signature service for your order, please indicate such when placing your order in the notes and comments section and we will add the additional $2.50 as required by the carrier.

IMPORTANT NOTE regarding Freight (Shipping Charges) : You may be contacted by our customer service department to approve a freight cost difference due to weight, rural location, fuel surcharges, etc. The dollar figure provided will be the TOTAL, it will NOT be in addition to the computer generated charge that was provided upon online order.

Warranty of Title: Seller warrants it has title to the goods and that they are not subject to a security interest, lien, or other encumbrance, except a security interest in favor of Seller for any unpaid balance of the purchase price stated herein.

Interest on Unpaid Balances: All sums due hereunder are payable in U.S. dollars via cash, cashier's check, wire transfer or other certified funds. The purchase price is payable without offset or deduction of any nature. Interest shall accrue on any unpaid balance due under this agreement at that rate of 1.5% per month.

Duration of Price Estimate: Any price quotation by Seller shall be binding only if made in writing and signed by Seller. All such quotation shall be valid only for 30 days from the time it is made by Seller, unless otherwise stated.

Net 30 Orders: All net 30 terms orders are subject to a minimum product order of $140.00

Delivery: A minimum charge of at least $25.00 will be applied to all rush orders. (Rush orders are always processed on a "best efforts" basis.) A rush order is any order processed and shipped in less than 72 business hrs of placement.
Seller's proposed delivery times are estimates only. Actual delivery and production times may vary and do not constitute a breach by Seller unless the delay is unreasonable.

Production and delivery schedules shall be extended if technical or commercial issues remain unresolved, if any payment is not timely received by Seller in full, due to acts of God or forces of nature, or in the event of circumstances beyond the control of seller.

Seller has no duty to commence any engineering, planning, or production until Buyer executes and returns this agreement and any preliminary payment is paid in full.

All international shipments will require "prepaid duty fees."

If you are not charged duty fees prior to shipment, in addition to a $25.00 processing fee, your credit card may be charged again for the balance IMPAK Corporation incurs from the shipping company. Your failure to pay the Duty (and other) Fees at the time of delivery will result in a demand for payment from IMPAK Corporation and we will charge your credit card for the fees and our services.

If you do not request a COC at the time of purchase there will be a $35.00 charge

Storage Fees: Storage Fees will begin to accrue for product ordered and not shipped within one week after the customer is notified that product is ready to ship. The storage fee rate will be calculated according to the size of your order and you will be notified of the rate via customer service.

Cancellation: KNOW THIS POLICY BEFORE YOU PROVIDE PAYMENT.There is an automatic 10% cancellation fee once your payment has been received (credit card, check, money order, wire transfer, ACH payment, etc.) even if the cancellation takes place on the same day. Your order is not subject to cancellation without Seller's express written consent. Seller shall be entitled to collect payment for any work or expenses incurred as a condition to Seller's consent to any cancellation. Seller's goods are not subject to return without Seller's express written advance permission. Any approved returns are subject to a restocking charge to be determined by Seller of no less than 20% or $32.00 whichever is greater. Any freight, transportation, packing, loading, unloading costs related to returns are the responsibility of Buyer.

Custom/Printed jobs. In the event of a custom job/order cancellation (for any reason,) up to 75% of payments required to start the job may be retained. The total percentage retained is up to the sole discretion of IMPAK Corporation. In some "rush" job cases, payments made may start work immediately. Such action is secured by the payments received and even though work has begun the production "clock" or timeline does not officially start until all required documents are received.

Claims of damage, defect, or error must be made within 5 days after receiving your order.

Buyer is liable for all shipping charges to and from our facility for repair or defective/damaged replacement.
Claims of freight damaged of missing items must be made to the freight carrier. We will be happy to assist you in making your claim.

Returns of non-defective items must be made within 15 days after receiving the items, in its original packaging and in salable condition. A restocking fee of 20% or $32.00 whichever is greater, will be charged. Shipping related charges are not refundable.

Special order items are NOT returnable. Oxygen absorbers and desiccants are not returnable unless defective when received. For other items please check with us BEFORE ordering to determine if item is returnable, unless defective.

A Return Material Authorization (RMA) number must be obtained prior to returning any item, and return freight prepaid by the customer. Return shipping instructions will be provided.

No returns will be accepted after 30 days.

Credit card refunds will be processed via company check ONLY to the cardholder.

Any failure by IMPAK Corporation to enforce any of its rights under these Terms and Conditions orunder applicable law shall not constitute a waiver of such rights. If any provision of the Terms and Conditions shall be deemed unlawful by a court of competent jurisdiction, or for any reason unenforceable, then that provision shall be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions hereunder. These Terms and Conditions contain the entire agreement between you and IMPAK Corporation relating to your use of the Site, our Products, and Services.

IMPAK Corporation may, at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions.

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