Shipping & Receiving
Frequently Asked Questions
- What is the shipping policy?
- Same day shipping
- Real time online order tracking
- When does an order ship?
- Signature Requirement
- Delivery to Alaska, Hawaii and U.S. Territories.
- If you receive the wrong item.
- Damaged in shipping
- FedEx Refund policy
- How much is shipping?
- Weekend and Holiday deliveries
1. What is the shipping policy?
2. Same day shipping
3. Real-time Online Order Tracking
NOTICE: Tracking numbers can only be emailed, do not call for a tracking number. If you do not receive a tracking number, Email our Shipping Department
4. When does an order get shipped?
5. Signature Requirement
NOTE: Impak will not be liable in any way for the unfortunate nature of your neighbor’s dog or criminal element in your particular vicinity once the delivery agency has delivered it and the driver has noted successful delivery.
6. Delivery to Alaska, Hawaii, and U.S. Territories
7. If You Receive the Wrong Item
8. Damaged in Shipping
9. FedEx Refund Policy
10. How much is shipping?
11. Weekend and Holiday Deliveries
ARE YOU THIS CASE?:
Below the case study from an actual customer, whom we have renamed "Miss" Hemingway in honor of the great american author - Ernest Hemingway.
This is a case in which a woman presumed that she did not receive her complete order and as has occured in 92.6% of these cases that IMPAK has reviewed, in fact she did receive her shipment as ordered.
ARE YOU THIS CASE?:
Here is the resopnse from our Shipping Manager to "Ms. Hemingway."
Dear Ms. Hemingway
My name is Ernesto, I am the Manager of the Shipping Department for IMPAK Corporation. Your claim has been forwarded to our department for an investigation of your missing product. We apologize for any inconvenience this may have caused you.
However, we have traced your order and pulled all information needed to come to a conclusion.
Based on the information gathered, it all points to your order being shipped as complete.
Below you will see a chart of your items and the way it was packaged:
|Enclosed||P/N: OAP750||4 PKS of 50|
As you can see on the above chart, the item 750OAP which you can't find was packaged inside the box of the P75C2030.
In many cases, sometimes the box is opened from the bottom side leaving the items enclosed below the other merchandise and not visible to the customer. If you can check on that box and see if you are able to find your product perhaps this will be the case in this claim.
I hope this information is useful. If you have any questions you may contact me directly at my personal Cell 323-555-5206 or at the company 323-555-4700 ext. 19
Shipping and Receiving Dept